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How lucksy Handles Your Personal Information

This privacy policy tells you exactly what data we collect when you open an account, fund it via PayPal, Venmo, or Play+, and use our lobby — and how we keep that data safe.

Account data handled securelyPayPal, Venmo, Play+ payment data protectedNo data sold to third partiesState-eligible access onlyContact us to request your data

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

Got a question about your data or want to request a correction or deletion? Our support team handles privacy inquiries directly. Reach out through live chat inside your account dashboard, email our dedicated privacy address, or use the in-app contact form on mobile. We aim to acknowledge every privacy request within two business days and resolve straightforward requests — like address corrections or data-access requests — as quickly as the verification process allows.

Live Chat Start a chat session from your account dashboard. Available to account holders and the fastest path for urgent privacy questions or account-data requests.

Email Support Send your privacy request to our support email. Include your registered email address so we can verify your identity before processing any data change.

In-App Contact Form On mobile, open the menu and tap Contact Us to submit a privacy request. The form routes directly to our privacy team without going through general support queues.

HOW WE PROTECT IT

Data Handling, Cookies, and Account Security

We apply encryption across your account session, your payment activity, and any documents you upload for identity verification. Our data retention schedule keeps your records only as long as required by applicable state regulations — after that window closes, account data is deleted or anonymized. Cookie preferences can be managed from the cookie banner that appears on your first visit; strictly necessary cookies stay on to keep your session running, but analytics and preference cookies are optional. Account security relies on multi-factor authentication at login, which you can manage under your account security settings.

Encrypted Sessions

Every account session — whether you're browsing slots or checking a PayPal deposit status — runs over an encrypted connection that protects data in transit.

Cookie Controls

Adjust your cookie preferences at any time via the banner or your browser settings. Only strictly necessary cookies run without your consent; all others are optional.

Data Retention Schedule

We keep your account data for the period required under applicable state law. Once that period ends, personal records are deleted or anonymized per our internal retention policy.

Identity Verification

Documents you upload to verify your account are stored securely and used solely for compliance purposes. They are never shared with advertisers or unrelated third parties.

Data We Collect and Why We Use It

lucksy Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

When you open a lucksy account, we collect the information you provide directly: your name, email address, date of birth, and the identity documents needed to verify your account under state-level requirements. When you deposit using PayPal, Venmo, or a Play+ prepaid card, we record the

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transaction reference and amount — we do not store your full card or bank credentials. We also collect device and session data automatically: IP address, browser type, and the pages you visit inside the lobby. This helps us detect unusual login activity and keep your account
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secure. Cookies and similar tracking tools capture browsing behavior within our site so we can surface games relevant to your session. We do not sell your personal data to outside marketing companies. Data shared with third-party processors — including payment processors for PayPal, Venmo, and Play+
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— is limited to what those processors need to complete the transaction. If you contact our support team, the content of that conversation is retained as part of your account record. You can request a copy of everything we hold about you at any time through
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our support channel.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Common Questions About Your Privacy at lucksy

These are the questions we hear most often from account holders about how their data is collected, stored, and managed. If something isn't covered here, reach our privacy team through live chat or the in-app contact form.

We collect your name, email, date of birth, and identity documents for verification. When you fund your account via PayPal, Venmo, or Play+, we also log transaction references — never your full card or banking credentials.

We share data only with processors that need it to complete your transaction — like PayPal or Venmo — and with state-required compliance partners. We do not sell your personal data to advertisers or marketing companies.

Send a data-access request through live chat or the in-app contact form. Include your registered email address so we can verify your identity. We aim to respond within two business days.

Yes. Submit a deletion request via email or the in-app contact form. Note that some data must be retained for the period required by applicable state law before it can be permanently removed.

Strictly necessary cookies keep your session active. Analytics and preference cookies are optional — you can turn them off via the cookie banner on your first visit or through your browser settings at any time.

Payment transactions are encrypted in transit and we store only the transaction reference and amount. Full card or bank-account details are handled entirely by the respective payment processor, not stored on our servers.

Reference

Privacy Policy

Access may be available only in states where local law permits.

InfoLegal InfoBallpark Ways InfoTerms & Conditions

How lucksy Handles Your Personal Information

Reach Us About Your Privacy Rights

Data Handling, Cookies, and Account Security

Encrypted Sessions

Cookie Controls

Data Retention Schedule

Identity Verification

Common Questions About Your Privacy at lucksy

01 What personal data does lucksy collect when I open an account?

02 Does lucksy share my data with third parties?

03 How do I request a copy of the data lucksy holds about me?

04 Can I ask lucksy to delete my account and personal data?

05 How does lucksy use cookies on its site?

06 Is my payment data safe when I deposit using PayPal, Venmo, or Play+?

Privacy Policy

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