Reference

What You Agree to When You Play Here

Every account on lucksy operates under a clear set of rules — covering how we handle your data, what state eligibility looks like, and what happens when you need to make a change.

State-by-state eligibilityAccount data rightsPayPal, Venmo, Play+ termsDispute processPrivacy controls
lucksy What You Agree to When You Play Here
HOW WE HANDLE IT

Data Handling, Security, and Your Account Rights

We take a narrow-collection approach — we gather only what's needed to run your account, verify your identity, and process payments through PayPal, Venmo, or Play+. Your session data, transaction history, and identity documents are stored with encryption. Account access uses a one-time verification step when logging in from a new device, keeping your wallet and funds isolated from unauthorized access.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to improve the lobby experience. You can adjust cookie preferences from your browser or the privacy panel in account settings.

Data Retention

Account and transaction records are retained for the period required by applicable state law. After that window closes, personal data not needed for legal compliance is removed from active systems.

Account Security

New-device logins trigger a one-time verification code sent to your registered email or phone. Payment credentials linked to PayPal or Venmo are never stored in plain text on our servers.

Your Rights

You can request a copy of your data, ask us to correct inaccurate records, or submit a deletion request — all from the Privacy section of your account. We respond within the timeframe state law requires.

REACH OUR TEAM

How to Contact Us About Legal Matters

If you have a question about our terms, a data request, or a dispute, our support team handles legal inquiries directly — no runaround. Reach us through live chat inside your account, by email for written records, or through your account settings to submit a formal data request. We respond to legal and privacy matters separately from standard account questions.

Live Chat Open live chat from inside your account dashboard. Legal and privacy questions are routed to a dedicated team separate from general account help.
Email Support Send written legal inquiries or data requests to our support email address listed in your account settings. Written correspondence creates a record for both sides.
Account Settings Submit a formal data access or deletion request directly from the Privacy section inside account settings. Requests are processed per our stated retention schedule.

What You're Actually Asking About Our Policies

The questions below cover what we hear most often about account rules, data handling, and how eligibility works. If something isn't covered here, live chat gets you to a legal-inquiry specialist.

Access depends on whether your state permits online casino or sportsbook activity. The lobby checks your location at login and restricts access where state law does not allow it.

We collect identity verification details — name, address, date of birth — plus your payment method information for PayPal, Venmo, or Play+. We do not collect more than what's needed to verify your account.

Go to the Privacy section inside your account settings and submit a data access or deletion request. We process requests within the timeframe required by applicable state law.

Payment credentials linked to PayPal, Venmo, or Play+ are removed from active systems when your account closes, except where retention is required by state or federal law.

We send an email to your registered address before any material change takes effect. The updated policy goes live only after that notice period, and the current version is always available in your account dashboard.

Start a dispute through live chat or by emailing us with your account details and the specific transaction or decision in question. Our team logs every dispute and follows the resolution process outlined in the full terms document.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.